FAQ
This FAQ brings together essential information to guide you through your experience with Chocolaterie Damien André, artisan chocolatier in Montreal.
Where is your pop-up store located?
Our pop-up store is located at 2675 Notre-Dame Ouest, Montreal (QC).
It is a two-minute walk from Atwater Market, about five minutes from Lionel-Groulx metro station, and street parking is available on Notre-Dame Street.
What are your opening days and hours?
The store is open on weekends:
- Friday: 10 AM to 5 PM
- Saturday: 10 AM to 5 PM
- Sunday: 10 AM to 4 PM
Telephone customer service:
Monday to Friday, 10 AM to 5 PM
+1 514 515 8184
What are the delivery and pickup options?
When placing your order, you can choose between:
Home delivery
- Free for purchases of $100 or more
- Fast shipping anywhere in Canada with tracking
- Secure packaging to protect products
In-store pickup
- Free at our pop-up store
- Orders placed Monday to Thursday are ready the following Friday
- Orders placed Friday to Sunday are ready the Friday of the following week
- An email will be sent to you as soon as your order is ready
Do you accept returns or refunds?
Due to the perishable nature of chocolates, no returns or exchanges are accepted.
Exceptions are only possible in the event of a damaged, defective, or incorrect product in the order.
What if a product is damaged or incorrect?
Inspect your order upon receipt.
If a problem is found, contact us quickly via our contact form: Access the form.
If the request is accepted, a replacement or refund may be offered depending on the situation.
Approved refunds are made to the original payment method within up to 10 business days.
Do you offer corporate orders or B2B partnerships?
Yes. We support cafes, hotels, delicatessens, and businesses with a range of high-end artisan chocolate made in Montreal.
For any request, you can use our contact form: Access the form.
Our Signature 2026 boxes can be customized:
- choice from 12 artisan varieties
- packaging customization to your image
Available formats: 6, 9, 25, and 50 pieces.
Made in Montreal, shelf life of approximately 4 months, minimum order of 50 units.
Who is Damien André and what is your philosophy?
Damien André is an artisan chocolatier trained by leading names in pastry and chocolate across Europe and North America.
After several experiences in creation and product development, he is now developing his own chocolate factory in Montreal.
The house's philosophy is based on a simple idea: making chocolate an art of living.
Each creation highlights the ingredients, producers, and local savoir-faire around three pillars:
- Quality: a rigorous selection of raw materials and attention to each stage of manufacturing
- Respect: a responsible approach favoring short supply chains and local producers
- Creativity: clear, modern, and gourmet recipes
How can I contact your team?
You can reach Damien André:
- via our contact form: Access the form
- by phone at +1 514 515 8184, Monday to Friday from 10 AM to 5 PM
- in-store, directly during opening hours from Friday to Sunday