FAQ
Essential information about ordering handcrafted Damien André chocolates online.
Do you have a physical store?
Our Saint-Henri pop-up store is now closed. We continue to create our chocolates in our Montreal workshop and sell them through our online shop.
What are your shipping options?
Delivery is free on orders of $60 or more. Charges below this amount and available delivery options are shown at checkout.
Do you accept returns or refunds?
Because chocolate is perishable, we cannot accept returns or exchanges.
We will, however, review any issue involving an item that arrives damaged, defective or different from what was ordered.
What should I do if an item arrives damaged or incorrect?
Please inspect your order as soon as it arrives and contact us promptly through our contact form.
If your request is approved, we may offer a replacement or refund depending on the circumstances. Approved refunds are returned to the original payment method and may take up to 10 business days to appear.
Do you offer corporate gifting, wholesale or consulting?
Yes. We work with companies on personalized gifting, professional sales and chocolate consulting.
Tell us about your project through our business inquiry form.
Who is Damien André?
Damien André is an artisan chocolatier whose experience spans renowned pastry and chocolate houses in Europe and North America, as well as scientific research on cocoa.
Based in Montreal, he creates precise, generous chocolates that highlight carefully selected ingredients, local expertise and a sincere approach to flavour.
How can I contact you?
Use our contact form for questions about our products or an order.