Refund Policy

At Damien Andre, quality and freshness are our top priorities. Due to the perishable nature of our chocolates, we do not accept returns or exchanges on food products, except in cases where an error was made on our part or the product is defective.

Damages and Issues

Please inspect your order as soon as it arrives. If your product is damaged, defective, or if you received the wrong item, contact us immediately at info@damienandre.com and include photos of the issue. We will review your request and, if appropriate, arrange a replacement or issue a partial refund.

Exceptions and Non-Returnable Items

• Returns or refunds are not accepted due to personal taste preferences or a change of mind.
• We do not accept returns on sale items, custom orders, or gift cards.
• Any return sent without prior authorization from our team will not be processed.

Refunds

If a refund is approved following a reported issue, it will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider. If you have not received your refund after 15 business days, please contact us.

Thank you for your understanding and trust. If you have any questions, feel free to contact us at info@damienandre.com.